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Technical Documentation Specialist in Richmond, VA at TECHEAD

Date Posted: 4/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Techead | 10365 | KO

Technical Documentation Specialist 

Richmond, Virginia - Contract Role


  • Demonstrated competency in verbal and written communications and interpersonal understanding.

  • Demonstrated ability to research and understand customer issues.

  • Demonstrated organization and planning skills that include: project coordination and management, ability to handle multiple deadlines and associated pressures, and to manage work.

  • Demonstrated competency in analytical and logical thinking.

  • Demonstrated ability to identify and solve problems.

  • Demonstrated ability to achieve results through others.

  • Experience in the adaptation to and the application of rapidly changing technology to business needs.

  • Achievement orientation and business systems orientation.

Responsibilities :

  • Writes documentation for application programs, systems, processes and procedures.

  • Documents established processes after interviewing process users.

  • Establishes new processes and procedures based on observation and input.

  • Maintains and keeps track of software tools and computer equipment, recommending various tools or equipment depending on the requirements.

  • Develops user manuals and on-line help.

  • Requires guidance in complex problem areas.

Job Duties:

  • Coordinate vendor activities in support of program objectives, including but not limited to: logistically setting up discovery workshops, configuration workshops, and training sessions.

  • Coordinate team activities and working group meetings, in support of program objectives.

  • Update program documentation, by promptly updating shared documents on websites, and hard-copies carried by program stakeholders.

  • Coordinate the proper display of information in work directories, and on web pages.

  • Use Microsoft Office Programs to create spreadsheets, develop written documents, and develop graphics for presentations using PowerPoint.

  • Work with program participants (internal and external) to help maintain project schedules using visual display tools, such as Microsoft Project.

  • Assist work leader(s) in interfacing with partner groups.

  • Coordinate discussions with IT for the development of a program website.

  • Provide general support to all design technology and innovation projects in areas such as: organization of electronic files and interface correspondence with internal and external partners; documenting work plans and results; time management (team scheduling); technical oversight (laptop orders, and hardware deployments), researching professional processes and options, problem-solving, and planning.

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit No second parties will be accepted.