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Service Desk Technician I in Richmond, VA at TECHEAD

Date Posted: 2/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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Title: Technician- Deskside Support- Intermediate

Job Summary/Scope:

  • Provides technical support for end user computing devices, personal computers, tablets, monitors, printers and related hardware and software/applications.

  • Configures, installs, monitors, maintains and troubleshoots a range of software and hardware for end users.

  • Supports incident management for all end user hardware and software environment across multiple platforms.

  • Performs line-of-business production support tasks including quickly identifying and deploying appropriate management and technical support resources required for a wide variety of customer applications and operational problem events.

Knowledge and Skills:

  • Strong attention to detail Strong oral and written communication, ability to interact on required information and concepts with people at all levels of the organization.

  • Ability to translate highly technical information into nontechnical terms for endusers

  • Excellent computer skills including Microsoft Office along with various other software applications as needed for the role

  • Proficient ability to install, configure, troubleshoot and monitor various devices, hardware, and software applications

  • Thorough knowledge of field and industry practices

Key Responsibilities:

  • Provides support for devices, hardware, and software applications works with department and customers to resolve and troubleshoot moderately complex technical issues Participates in problem analysis and root cause analysis Assists with relocation of PCs, surplus equipment and disposal activities may maintain asset inventory Verifies authority using various tools, and administers access to securely perform support tasks

  • Proactively addresses customer connectivity and availability interruptions

  • Provides essential communication support during IT incidents or operational problems

  • May participate in special project teams to address end-user computing needs and technical integration

  • Education and Experience:

  • 3 to 5+ years of relevant work experience

  • HS diploma required

 Associate`s degree preferred

  • Functional/Technical Competencies: Other/Physical Requirements:

  • Position requires continuous visual concentration and manual dexterity to operate PC

  • Continuous lifting and carrying, pushing, and pulling of up to forty pounds; occasional lifting and carrying of up to one hundred pounds

  • May require extended work hours Occasional travel including overnight stays may be necessary

 Required Skills:


Windows Operating Systems

Troubleshooting & Root Cause Analysis Skills

Microsoft Office


TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit No second parties will be accepted.