IT Service Delivery -JR Norfolk VA



Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – IT Service Delivery -JR Norfolk VA / Norfolk VA – (JOB-15062). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at or on Glassdoor

Job Description:

IT Technician JR

Currently looking for an experienced IT Technician JR to fill an opening with a company in Norfolk, VA. Interested candidates should have Basic working knowledge in the Networking and Information Technology field with 0 to 4+ years of experience.

Responsibilities of the IT Technician JR

Install and maintain network devices at the site.

Work with the NOC technicians and managers to troubleshoot outages and resolve network related issues.

Create tickets for maintenance using HPE Service Manager.

Understand, implement, and follow processes in accordance with current policies and procedures.

Perform escalation and additional tasks as directed.

Take direction from the Regional Leader and Site Leaders.


Requirements of the IT Technician JR

Basic working knowledge in the Networking and Information Technology field with 0 to 4+ years of experience.

Basic skills to manage the execution of maintenance activities and network outages.

A fundamental understanding of the OSI Model is required.

Basic understanding of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment.

Knowledge of network protocols such as OSPF, BGP, and EIGRP is a plus.

Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention

Systems (IPS), and WAN Accelerators and associated technologies is highly desirable.

Some travel may be required. .

Our benefits for our on-site associates includes.

Medical Insurance coverage

Dental and Vision Insurance coverage

Long Term Disability Insurance

Short Term Disability Insurance

Basic and Voluntary Life Insurance

10 Paid Holidays

80 Accrued Hours of Pay Time Off


TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit

No second parties will be accepted.

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