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Desktop Support Analyst in Richmond, VA at TECHEAD

Date Posted: 3/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Techead | 10344 | DH

Contract Opportunity

Richmond, VA

Desktop Support Analyst 

Techead is currently seeking a Desktop Support Analyst contractor to assist our client in their Information Technology Services Division.  The duties/responsibilities and knowledge and skills are listed below. 



Work assigned incident and service request tickets for desktop hardware, desktop software, etc. Answer Service Central phone calls, create incident and service request tickets, monitor Service Central inbox. First Call Resolution to include resetting passwords, update Outlook distribution lists, etc.


Knowledge/Skill Requirement: 

  • IT Help Desk experience., taking phone calls, creating and updating tickets, building computers in enterprise environment, SCCM software experience, Windows 7 & 10.

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit No second parties will be accepted.