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Business Process Analyst in Richmond, VA at TECHEAD

Date Posted: 4/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Experience:
    6 to 7 years
  • Date Posted:

Job Description

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Techead | 10465 | KO
Business Process Analyst
Richmond, Virginia - Contract

TECHEAD is seeking a Business Process Analyst to join our team. As Business Process Analyst your tasks will include but may not be limited to:

The  Business Process Analyst (BPA) will work to ensure that business processes and supporting systems continue to meet business needs.  The BPA must be able to work collaboratively with the business areas, Audit&Risk and IT  to facilitate existing process changes to drive efficiency and effectiveness.  The BPA is a hands-on worker who will drive the creation and documentation of current state business process models including human-to-human interaction, human to system interaction and system-to-system interaction. This position will do a significant amount of work with the business to create and/or edit policies and procedures that support the business process.


  • Business Process Models – document and map business processes use standard Visio diagrams and Six Sigma tools.  Create current state process maps, supporting documentation, and the future state process.

  • Business Process Mapping Work Session Results – Facilitate and lead work session to elicit details about the current process and supporting policy and procedures.  Document the results using diagrams (ex: swim lane, use case diagrams, Six Sigma tools such as SIPOC, FMEA, Control Plans, Control Charts) and detail information about the process both current state and desired future state.  Include data inputs, outputs, and gaps.

  • Work with the Director of PE to identify opportunities for Business Process changes that address waste and risk opportunities and help explain to the process stakeholders how this relates back to supporting the organization goals, strategies, and outcomes. Perform Root Cause Analysis of waste and risk impacts through tools such as 5 Why’s, Fishbone Diagrams, and Pareto Analysis.

  • Business Process Change Impact Assessment – working with the business area SME’s and process owners, identify process gaps and risk.  Determine upstream and downstream processes that may be impacted by changes to the current process.  Identify system impacts.  Document the desired future state for the process and create a recommended path for the process change.

  • Assist business process managers with creating policies and procedures to support current, changing and or new processes.  This will be a significant percentage of this role.

  • Assemble Change Management plans to communicate process changes to business stakeholders at all levels of the organization and increase organizational engagement.

  • Suggest process flow, people resources and skills, policy, procedures, Standard Work, Load Balancing Diagrams and other possible changes necessary to achieve the desired state.

  • Encourage and work with the process stakeholders to create metrics that will demonstrate the effectiveness/efficiency of process improvements.

  • Educate the process stakeholders on how to identify and solve process challenges through the simulation of different scenarios and analysis of performance metrics.

Expected Deliverables:

  • Business Process Diagrams and Documents for current state and future state

  • Business process change impact assessment and recommendations

  • Status reports for process engagements.

  • Appropriate Six Sigma and/or Lean Management Tools (ex: SIPOC, A3 Template)

  • Policy and Guidelines using approved templates with content input from the business.

  • Supporting procedures using approved templates with content input from the business

Job Requirements


  • Excellent written and verbal communication skills, including active listening skills.

  • Excellent ability to think and respond quickly and effectively to unfamiliar subjects or scenarios, including through asking relevant questions and conducting appropriate research.

  • Excellent relationship-building and negotiation skills.

  • Excellent organizational skills.

  • Excellent writing skills and adept at writing policies and procedures and adhering to style guides.

  • Effective ability to find pertinent information online or through other references.

  • Effective problem-solving skills.

  • Ability to communicate and interact effectively with all layers of the organization.

Minimum Requirements:

  • BA/BS required in one of the following areas of Business Analysis, Business Management, Information Systems or equivalent working experience. 

  • 5 years of experience as a business process analyst. Preferred Six Sigma green belt.

  • Experience working in a mortgage or financial organization is preferred.

  • Adept at using multiple facilitation and inquiry methods and techniques when working with users and SME's in the business.

  • Knowledge and experience with Lean Management and/or Lea Six Sigma methodology and tools.

  • Inquisitive nature and demonstrated strength in collaborating with business users at all levels in the organization.

  • Proficiency in researching best practices/processes compared to industry peers.

  • Experience with defining business outcomes related to BPI and establishing future state measures/metrics.

  • Proficiency with MS Office, Visio and/or other business modeling tools and business process modeling notation (BPMN), MS SharePoint, MS Outlook.

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit No second parties will be accepted.